But first, let us know what sort of service you’re looking for:
I’m just shopping around for different ticketing solutions
Hey! We’re Gigantic Tickets. Nice to meet you.
We’re the ticketing agency that’s always on your side. We've built a reputation for genuine client service, built on proactive problem-solving and dealing directly with your customers. It’s just what we’ve been doing since 2007. Because our independent spirit and passion for live events will never change.
Rest assured, there's no event too big or too small for us. Our number one priority is flawlessly executing your ticketing needs, so you can produce the best and most memorable event possible. So whether you're hosting an intimate event to a room of 50, or producing an outdoor festival to tens of thousands, Gigantic is the ticketing partner you can trust.
Best of all, our platform is completely FREE for you to use. It will never cost you a penny to use Gigantic as your ticketing partner Read on to find out more about what we offer as part of our free, full-service ticketing platform.
Our team of dedicated account managers are on hand to help with event set up and beyond. Or, you can take full control with our self-service dashboard. We can be as hands-on (or off!) as you require.
Our ticketing solutions allow you to display your ticket options in any way, to maximise visibility and upselling.
Gigantic’s proactive marketing team has years of expertise in live events marketing, to help you spread the word to over 900,000 active event goers.
Our team of dedicated account managers are on hand to help with event set up, manage inventory and report directly to you.
If you prefer to create events yourself, let us introduce you to our our self-service dashboard.
An essential tool for all event organisers, this versatile system gives you total control.
Quickly create your event(s) and go live on Gigantic.com.
Access to your marketable data fully in line with GDPR.
Easily edit ticket types, allocations & event information.
Track orders in real time and view sales trends since on-sale.
Understand your customers with insightful analytics and custom reporting.
Live entry reporting and analytics to find peak times
Our ticketing solutions allow you to display your ticket options in a way that suits your events, allowing for maximum visibility and upselling.
Plus with our fully responsive ticketing page (works on all devices and optimised for mobile), waiting list and reminder functionality and abandon cart emails - you'll never miss a sale.
Build a waiting list for additional ticket releases.
Get your ticket link in peoples inbox or phone 15 minutes before tickets go on sale.
Automatically sent to customers who failed to complete the order process.
A convenient way for customers to spread the cost of premium priced tickets.
Allows customers to choose their preferred seats.
Skip the paper based guest lists and use our ready built solution to issue free tickets.
Our white label ticketing solution creates a branded environment for your customers to purchase tickets directly from your website.
Using your existing design, we drop our industry leading purchase mechanic into the design, giving the customer the feeling of checking out on the venue's site but with the safety features of our platform.
Gigantic is a fully responsive ticketing page that works on all devices and optimised for mobile - where 80% of our customers convert.
Tracking tags and Pixels can be added to all pages of the transaction to ensure you're seeing end-to-end insights on your customers' behaviours.
Start spreading the news! And we’ll do the same.
Gigantic’s proactive marketing team has years of expertise in live events marketing; they are committed to expertly promoting the events we have on sale and selling as many tickets as possible through our channels.
Working with Gigantic means having a dedicated account manager for your marketing needs.
They’ll ensure your events are marketed to as many prospective ticket buyers as possible, and will always be just an email away to help amplify your campaign.
You can trust us to get your message out there, complementing your own marketing efforts and working closely with you all the way through from announcement to the venue doors opening.
Our marketing team are experts in their field: each has their key role in the department to ensure a precise and effective campaign rollout.
Your event will receive constant coverage on Gigantic.com, with placement anywhere from a carousel banner on our homepage, to permanent listing on our festival page.
We can publish your event across our social channels throughout your campaign: from first announce to the final stretch.
Your event will benefit by default from automated past booker alerts, on sale reminder emails & SMS messages, waiting lists, and abandon basket marketing to maximise sales on Gigantic's platform.
There will be opportunities for your event to be included in a number of our marketing emails: whether far and wide at national level, or segmented as granularly as by postcode and past booking history.
We can create bespoke, SEO-friendly blog and website content specifically written to advertise your event and drive sales, while also including your event in any relevant campaign content we publish.
We work with a network of affiliate sites such as Songkick, Stereoboard, eFestivals, Ents24 and more to give extra reach and exposure to the events listed on our website... all at no extra cost to you, the event organiser!
Everyone here at Gigantic is also a fan of live events themselves. That’s why we intuitively understand things from a ticket-buyers' perspective.
Our friendly team is constantly on hand to deal with all your customer enquiries and act as the interface between you and your ticket-holders. We’ll respond quickly, professionally and sympathetically to sort out any issues, if they arise.
Contactable by email – we still accept direct phone calls for 1-to-1 personal service.
Process refunds and communicate with customers about any cancelled/rescheduled events.
Deal with customers with accessibility requirements and offer the customer care required.
Answer event-specific questions on your behalf and help with any pre-event communications.
‘We’ve used Gigantic as our sole ticketing partner for a number of years. They are incredibly easy to deal with, the dashboard is simple and the app for use on the door is great. They respond to any questions we have incredibly quickly and all the staff are knowledgeable and helpful. We love Gigantic!’
'We are delighted with our partnership with Gigantic. It’s great to be working with a team that understand and share our values, and want to deliver the best experience possible for our customers across our wonderful and diverse events - whilst understanding and supporting the charitable aims and work of our organisation as well. ’
‘Working with Gigantic onsite at Cardiff Castle is effortless. With both entrances scanning from a central database in real time we can see exactly how many people are on site wherever we are. ’
